Returns & Refund Policy

Freskyn Refund Policy

Commitment to Quality

At Freskyn, we're dedicated to providing you with exceptional products designed to tackle your specific needs. We stand by the effectiveness of our offerings and recommend using them for at least 14 days to fully experience their benefits. If you're not satisfied after this period but within 60 days of purchase, please reach out to us at hello@freskyn.com for support.

Cancellation Policy

Changes or cancellations to orders should be made within 24 hours of purchase. Post this period, we may not be able to modify your order as it moves to processing. Cancellations within this timeframe will see refunds processed within 7 business days.

60-Day Money Back Guarantee

We believe in the power of our products and encourage you to give them a proper chance to work. If you're still not satisfied after the initial 14-day trial, you're covered by our 60-day money-back guarantee. Note that shipping fees are non-refundable. To initiate a return, contact our support team via our Contact Us page or directly at hello@freskyn.com. Please provide your order number, or the name and email used for the purchase, to help us expedite the process.

Damaged Items

We take meticulous care to package our products. If you receive a damaged item, please inform us within 72 hours of delivery at hello@freskyn.com, including a photo of the damage. We will assess and respond promptly with the possibility of a replacement at no additional cost. We do not cover items damaged through normal wear and tear, misuse, or minor shipping damages like dented boxes that do not affect the product's integrity.

Shipping and Delivery

While we aim to deliver promptly, some delays outside our control may occur. Please contact the courier directly for issues like delays or lost packages as we cannot be held accountable for such issues.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details. Corrections to addresses should be reported within 24 hours. If an error in the shipping address leads to delivery issues, Freskyn cannot be held responsible for resending or refunding the order.

Policy Updates

Freskyn reserves the right to modify this policy at any time. It's your responsibility to review the latest policy updates on our website to stay informed. By purchasing our products, you agree to this policy.